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GOT QUESTIONS?
Frequently asked questions
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Orders & Shipping
Will my product look exactly like the photo?
We do our best to represent true colors, but screen displays can vary slightly. If you’re unsure about a shade, message us before ordering and we’ll help.
How should I store my makeup products?
Keep products in a cool, dry place away from direct sunlight to preserve their quality and shelf life.
Do your products have an expiration date?
Yes, like all cosmetics — check the packaging for the expiry symbol (a small open jar icon with a number and “M” for months), which shows how long a product lasts once opened.
Products
Do you deliver across Lebanon?
Yes, we deliver to all areas across Lebanon. Delivery time is typically 1–3 business days depending on your location.
Can I track my order?
Yes, we deliver to all areas across Lebanon. Delivery time is typically 1–3 business days depending on your location.
What if I'm not home for delivery?
Our delivery partner will contact you to arrange a convenient time, or you can coordinate directly via the number on your order confirmation.
Orders
Can I change my order after placing it?
As long as it hasn’t shipped yet, message us on WhatsApp right away and we’ll do our best to update it before it goes out.
What happens if I'm not satisfied with my order?
Reach out to us directly , we want you to love what you ordered, and we’ll always try to make it right.